Studio Policies
Booking Sessions: Sessions are booked for either 30 or 60 minutes each. They can be purchased as a single session, or at a discounted rate for blocks of 4, or as an ongoing monthly subscription. For session blocks, all of the sessions must be scheduled at the time of booking and must take place within 60 days.
Subscription Discount: The Monthly Subscription rate schedules the same session time every week until a time change or cancellation is requested. Payment for the remainder of the current month is due at the time of booking and a valid card must be on file for recurring billing. If the card on file is unable to be charged, an invoice will be sent and is due immediately in order to keep the session time. A written 30 day notice is required to change times or cancel the subscription.
Payment: Payment is due at the time of booking, prior to the scheduled session(s). Subscription payments are charged at or around the first of each month. Session times can only be guaranteed once payment is received. All major Credit/Debit cards, including Apple Pay and PayPal can be accepted. Checks and cash arrangements can be made upon request.
Cancellation/Reschedule: Once sessions are booked, they are non-refundable and cannot be canceled. Sessions can be rescheduled up to four (4) times per calendar year, provided at least a 48 hour notice is given. The rescheduled session must be in addition to sessions already booked and must take place within 14 days or the session is forfeited. If less than a 48 hour notice is given, the session cannot be made up. Rescheduled sessions cannot be rescheduled again or made up.
Coach Cancellation: Should the coach need to cancel a session, you will have the option to either reschedule it or receive a refund/credit. Any coach canceled session that hasn't been made up within 60 days will be automatically credited or refunded.
Referral Policy: Referrals are greatly appreciated. If you refer someone to Voice Lab Nashville, be sure that they mention your name and include it on the client information form. You will receive a credit, in time, equal to the amount of session time they book in their first purchase (example: an hour block purchased gives you a 4 hour credit). You do not need to be a current client to receive a referral credit. If your referral signs up for a monthly subscription, you will receive a credit in the amount of their first full month of sessions once payment is received. Referral credits have no cash value.
Policies subject to change.
